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Delivery Information, Rates & Returns

Delivery Information, Rates & Returns

We offer a standard 1-3 day delivery service throughout the UK, however some areas do have carriage applied, this is a courier surcharge and completely out of our control.

Delivery to the UK Mainland (Yellow Areas) carries the following delivery charges:

Under £50.00 = £5.95
Over £50.00 = £FREE
Saturday £50.00

Delivery to Highlands (Green Areas) carries the following delivery charges:

Under £50.00 = £9.95
Over £50.00 = From £19.99

Delivery to N. Ireland (Dark Grey Areas) carries the following charge:

Under £50.00 = £19.99
Over £50.00 = Pallet Rate of £75.00

Please see individual product details for current delivery times. Our parcel carriers deliver weekdays between 8am and 6pm. A failed delivery will automatically be attempted on the next working day, any further attempts will incur additional charges. If a delivery attempt has been made the driver will try to leave a card saying so with instructions to call the local depot. If no-one is available to receive and sign for the delivery it can be left in a safe location or with a neighbour, please specify details in the special instructions field.

Damaged or missing items must be reported within 24 hours. We will not be liable to you if a 'non-signature' service is requested, or written instructions are given to leave goods in a 'safe' location, and the goods are subsequently lost or damaged.

- We require a photo of the damages emailed to us at sales@outbackbarbeque.co.uk
- Once photo evidence has been received we can organise a replacement for the damaged part.

Cancellations & Refunds

At Outback Barbeque we want you to be delighted with your order, so if you are unhappy you can return them within 14 days of receipt for a replacement. Goods must be in the same condition as when despatched. We will refund any postage costs if the return is a result of our error we made in fulfilling your order. If the goods are faulty/Damaged and if possible the damaged parts of the order/BBQ will be replaced in the first instance. Any refunds will be made within 30 days. This does not affect your statutory rights.

To make a return please send the item(s) together with the original invoice and a covering letter explaining the reason for the return. Please wrap all items securely in original packaging and send to the address below:

Outback Barbeque
c/o The Barbecue Centre
Hitchin Road
Biggleswade
Bedfordshire
SG18 9BU
United Kingdom

For your protection we recommend that you use a recorded delivery service since we cannot be held responsible for returns which are lost or damaged in transit.

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Outback Barbeque are one of the largest premier independent Outback BBQ specialists delivering quality Outback barbecues direct to your door. We carry every model of both gas and charcoal barbecues, with a comprehensive stock of genuine Outback accessories, cooking tools, bbq covers and spare parts

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If you cannot find what you are looking for or need any further help or information, please get in touch:

Tel: 01767 686655
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