Delivery Information, Rates & Returns

We offer a standard 1-3 day delivery service throughout the UK, however some areas do have carriage applied, this is a courier surcharge and completely out of our control.

Delivery to the UK Mainland (Yellow Areas) carries the following delivery charges:

Under £50.00 = £5.95
Over £50.00 = £FREE

Delivery to Highlands (Green Areas) carries the following delivery charges:

Under £50.00 = £9.95
Over £50.00 = From £19.95

Delivery to N. Ireland (Dark Grey Areas) carries the following charge:

Under £50.00 = £12.95
Over £50.00 = Pallet Rate of £49.99

Please see individual product details for current delivery times. Our parcel carriers deliver weekdays between 8am and 6pm. A failed delivery will automatically be attempted on the next working day, any further attempts will incur additional charges. If a delivery attempt has been made the driver will try to leave a card saying so with instructions to call the local depot. If no-one is available to receive and sign for the delivery it can be left in a safe location or with a neighbour, please specify details in the special instructions field.

Damaged or missing items must be reported within 24 hours. We will not be liable to you if a 'non-signature' service is requested, or written instructions are given to leave goods in a 'safe' location, and the goods are subsequently lost or damaged.

- We require a photo of the damages emailed to us at damages@outbackbarbeque.co.uk
- Once photo evidence has been received we can organise a replacement for the damaged part.

Cancellations & Refunds

At Outback Barbeque we want you to be delighted with your order, so if you are unhappy you can return them within 14 days of receipt for a replacement. Goods must be in the same condition as when despatched. We will refund any postage costs if the return is a result of our error we made in fulfilling your order. If the goods are faulty/Damaged and if possible the damaged parts of the order/BBQ will be replaced in the first instance. Any refunds will be made within 30 days. This does not affect your statutory rights.

To make a return please send the item(s) together with the original invoice and a covering letter explaining the reason for the return. Please wrap all items securely in original packaging and send to the address below:

Outback Barbeque C/o The Barbecue Centre
41a-43 Tempsford Rd
Sandy
Bedfordshire
SG19 2AF
United Kingdom

For your protection we recommend that you use a recorded delivery service since we cannot be held responsible for returns which are lost or damaged in transit.